FAQs

Placing an order

How do I place an order on the Bally website?

Placing an order is quick and easy:


  • Browse through our product categories and click on the images to access the individual product page where you will find information on the size and material.

  • Select your item and add to your shopping bag by clicking on the ‘ADD TO BAG’ button.

  • You are able to review the items you have added to your shopping bag by clicking on the ‘BAG’ icon in the top right hand corner of the website. To delete any items from your shopping bag, you can simply click on the '-' icon next to the item.

  • To resume shopping after viewing your shopping bag, click the ‘X' button.

  • To finalize your purchase, click ‘CHECKOUT’ button and follow the instructions.

  • Please be aware that items in your bag are not reserved. Until your payment is complete, items in your shopping bag and may still be purchased by other customers.

    • Do I need to create an account to place an order?

    You are not required to create an account to make a purchase. If you wish, you may also checkout as a guest. Bally recommends that you create an account to enjoy the full benefits of the website, including managing address details, and tracking order history.

    I have forgotten my password! What should I do?

    You may reset your password by clicking on the ‘Forgot your password?’ link on the sign in page and follow the instructions.

    Is my personal information kept private?

    We treat all of the information you share with us as private and confidential. For further details, please read our privacy policy here.

    How will I know when you have received my order?

    After you place your order and complete your payment, you will receive an order confirmation email confirming your order. 

    How will I know when you have received my order?

    After you place your order and complete your payment, you will receive an order confirmation email confirming your order. 

    PAYMENTS

    What payment types does Bally accept?

    We accept the following payment methods:

    - Credit Card (MasterCard, Visa, JCB, both local and international)

    - Virtual Account* ( BNI, BRI, MANDIRI, PERMATA)


    Notes:

    - *Virtual account unique payment numbers are only valid for 24hrs, once expired you will need to checkout again to generate a new unique virtual account number.

    - Once your payment is completed your payment page will update & take you to your order confirmation page. An order confirmation email will also be sent.

    - Please do not refresh the payment page during the payment process.

    - *No remittance is required.

    Is it safe to use my credit card on your website?

    Security of your personal details is very important to Bally. To ensure your shopping experience is safe and secure, Bally uses Secure Socket Layer (SSL) technology to protect the data sent to us over the internet. All payment transactions on the site are processed via Xendit, a secure online payment gateway which encrypts your payment details in a secure host environment.

    Bally ensure the security of payments by means of a 3D Secure system for Visa© and Mastercard© credit cards that are equipped with this system. An additional step is taken at the time of payment, which enables verification of the identity of the credit card holder and validation of the transaction. Each bank has its own authentication. For any question regarding your 3D Secure code, please contact your bank directly.

    DELIERY

    Which areas does Bally deliver to?

    Delivery is available to all areas of Indonesia.


    Please note, delivery is not available for locations outside of Indonesia.

    How long will it take for me to get my order?

    Upon confirmation of your order, it will take from 1 to 3 working days to process our order, depending on the shipping location it can take from 1 to 7  days for shipping. Please note that deliveries will be made between 7am and 7pm Monday to Friday. Please be advised that during peak periods such as promotions, Sales and Christmas the processing of your order might encounter delays due to the numbers of orders to be processed. If you have further questions, please contact Client Services and we can advise you on the progress of your order.

    How much does shipping cost?

    Bally offers free Standard Delivery on all orders.

    Can I track my order?

    Once your order has been shipped, we will send you an email detailing the courier and the tracking number. You will be able to use this number to track your order.

    RETURNS

    How do I return an item

    To return an item, please contact bally.support@luxurigroup.co.id

    Will I receive a full refund?

    All items are rigorously checked for quality when returned. Once your goods are deemed to be in new and unused condition with all tags and labels still attached, Bally will issue a credit for the amount originally paid. Bally can only issue a refund to the originally form of payment. Bally is only able to refund the card/payment method originally used for the purchase.

    When will I receive my refund?

    All items are rigorously check for quality. Once your goods are deemed to be in new and unused condition with all tags and labels still attached. Bally will issue a credit for the amount originally paid. We will send you a return confirmation email once we issue the refund.

    Please note: Bally can only issue a refund to the originally form of payment and depending on your financial institution, it may take up to 10 days, from the date of refund, for the funds to appear in your account.

    Can I return a faulty item?

    You have the right to return items with defects or quality issues.

    Should you find that your items have any manufacturing defects or quality issues, you should immediately email Bally Client Services at bally.support@luxurigroup.co.id or call us at 

    0813 1223 2112 , Monday-Friday from 9am-6pm.

    Bally Client Services will provide you with full instructions on how to return your items.

    Upon receipt, we will carefully examine your items and if any damages or defects are identified, we will repair or replace them free of charge. If we are unable to repair or replace your item, we will offer you a full refund.


    Please note: If your items are not deemed defective or damaged and it is outside the return period, or the items have been damaged due to misuse, you will not be entitled to repairs, replacements, or refunds and Bally will return the items back to you, at your expense and liability.